Return & Refund Policy
FURINCO is a brand owned and operated by M S DESIGNING STUDIO (GSTIN 09ALFPT8886M1ZV). Last updated 7 October 2026.
Every FURINCO piece is made to order for you. FURINCO is a brand owned and operated by M S DESIGNING STUDIO, which sells the furniture and handles every cancellation, return and refund. This policy explains exactly when you can cancel, when you can return an item, how refunds work and what the warranty covers.
At a glance
| Free cancellation | Within 24 hours of placing the order, as long as production has not started — full refund. Cancel from My Orders or your order page. |
|---|---|
| After 24 hours | Until production starts: 5% cancellation charge. Once production has started or the order has shipped, it cannot be cancelled — every piece is made to order. |
| Damaged, wrong or missing items | Tell our delivery team at handover, and ask for a return from your order within 3 days of delivery with photos. |
| Return window | 7 days from delivery for damaged, defective, wrong or incomplete items — request a return with photos and get a refund. |
| Change-of-mind returns | Not accepted, because every piece is made to order. |
| Refunds | Started within 3 working days of approval (or pickup), to your original payment method. Banks usually credit it in 5–7 working days. |
| Warranty | 5 years on the structure (frame & joints); 1 year on everything else except upholstery — manufacturing defects, from delivery. |
1. Cancelling your order
Within 24 hours — free: you can cancel within 24 hours of placing the order, as long as production has not started. Use the Cancel button on your order page or in My Orders — the full amount is refunded.
After 24 hours, until production starts: you can still cancel from your order page. A cancellation charge of 5% of the order value is deducted and the rest is refunded. The order page shows the exact amount before you confirm.
Once production has started or the order has shipped: the order can no longer be cancelled, because your furniture is being made for you. Damaged, defective or wrong items are still covered by the return rules below.
Unpaid orders: an online order that is not paid within 24 hours is cancelled automatically. Nothing is charged.
2. Returning an item
- Please check your furniture while our team is with you and point out any damage before you share the 4-digit delivery code.
- Open your order in My Orders and choose Return / refund. Pick the item(s), choose the reason, describe the problem and add clear photos — at least 2 photos are required. Transit damage has to be reported within 3 days of delivery; the other reasons within 7 days.
- We review your request within 3 working days and email you whether it is approved.
- If it is approved, our team collects the item from your address within 3 days, free of charge.
- After pickup and inspection we refund you — see Refunds below. We do not offer replacements: an approved return is refunded.
Requests for transit damage after 3 days, or for any other reason after 7 days, cannot be accepted — but manufacturing defects are still covered by the warranty below.
3. When a return is accepted
Within 7 days of delivery (transit damage within 3 days), for an item that is damaged, defective, different from what you ordered, missing parts, or not as shown or described on our website. Photos are required with every request. The item must be unused apart from inspection, not altered or moved to another address, and have all its parts. Our team collects it free of charge once the return is approved.
Not covered: a change of mind; natural variations in wood grain, leather and fabric shade; size differences of up to 2 cm; made-to-measure or custom-fabric pieces (unless defective); and damage caused after delivery, by misuse, moving, pets, moisture or direct sunlight.
4. Refunds
Approved refunds are started within 3 working days (for returned items, after pickup and inspection) to the original payment method — UPI, card, net banking or wallet. Your bank usually credits it within 5–7 working days. You will see the refund on your return page and get an email, with a credit note for your records.
If the fault was ours (damage, defect, wrong or missing item, or not as described), you get back the full amount you paid for the returned items, including the delivery charge when the whole order is returned. For a chargeable cancellation, the cancellation charge is deducted.
5. Warranty
Structure — 5 years. The internal frame and joints are covered against manufacturing defects for 5 years from the delivery date.
Everything else — 1 year. Mechanisms, recliner motors, hardware, legs and finish are covered against manufacturing defects for 1 year from the delivery date.
Upholstery is not covered by the warranty — fabric or leather covers, foam and cushioning. Damage or defects in upholstery on arrival are handled as a return (see Returning an item).
Not covered: normal wear of fabric, leather, foam and cushions; scratches, stains, burns and cuts; damage from misuse, overloading, moisture, pests or direct sunlight; natural wood movement; and damage after the furniture is moved or repaired by someone else.
To claim, use Report a problem → Warranty claim on your order page with photos. After inspection we repair or replace the affected part; replaced parts keep the original warranty period.
7. Questions and complaints
For anything about cancellations, returns or refunds, WhatsApp us on +91 87965 34715 (Mon–Fri, 10 am – 5 pm) or email care@furinco.in with your order number.
In line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, our Grievance Officer is:
Viraj Yadav, M S DESIGNING STUDIO
Pune | Noida
Email: grievance@furinco.in
We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.